North Star Digital LLC (“North Star Digital,” “we,” “us,” or “our”) operates northstardigital.services. This page explains what information we collect, how we use it, who we share it with, and what choices you have. If anything here is unclear, call us at (262) 254-7331 and we will explain it in plain language.
Information We Collect
Information you give us
When you fill out a form on our website, we collect the information you enter. That is typically your first and last name, phone number, email address, the type of business you run, a short description of what you need help with, and whether you consented to receive text messages from us.
Information from calls and texts
When you call or text our business number, we record the phone number you contacted us from, the date and time, the length of the call, and the content of text messages. Voicemails you leave are stored with your contact record. We do not record phone calls without telling you first.
Information collected automatically
Our website records basic technical information when you visit: approximate location (city and region), device and browser type, the pages you viewed, how you arrived at the site, and how long you stayed. This is collected through cookies and similar technologies. It is not tied to your name unless you submit a form.
How We Use Your Information
- To call, text, or email you back about the request you submitted
- To prepare a quote, proposal, or plan for your business
- To deliver and support the services you have hired us for
- To send you appointment confirmations and reminders
- To understand which pages and marketing actually bring in customers, so we can improve them
We do not sell, rent, or trade your personal information. We do not share it with third parties for their own marketing purposes.
SMS and Text Messaging Terms
By providing your phone number and checking the consent box on our form, you agree to receive text messages from North Star Digital related to your inquiry, your quote, your appointments, and the services we provide to you.
- Consent is not a condition of purchase. You can hire us without agreeing to text messages, and you can call us instead at any time.
- Message frequency varies based on your conversation with us. Most people receive only a handful of messages.
- Message and data rates may apply. Those charges come from your mobile carrier, not from us.
- To stop receiving messages, reply STOP to any message. You will get one confirmation, and we will not text you again unless you opt back in.
- For help, reply HELP to any message, or call us at (262) 254-7331.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS purposes are not shared with anyone outside the service providers listed below who help us send those messages, and those providers are prohibited from using the information for any other purpose.
Third-Party Services We Use
We use the following service providers to run our business. Each one may process some of your information on our behalf, and each is bound to use it only to provide their service to us:
- HighLevel (GoHighLevel) — our customer relationship system. Stores your contact record, forms you submit, and our conversation history.
- Twilio — delivers our phone calls and text messages.
- Google (Analytics and Google Business Profile) — website traffic measurement and our public business listing.
- Stripe — processes payments if you become a client. We never see or store your full card number.
Cookies
Our site uses cookies for analytics and for remembering basic session information. You can disable cookies in your browser settings at any time. We do not use cookies to build advertising profiles or to follow you across unrelated websites.
How Long We Keep Your Information
We keep contact records for as long as you are a client and for a reasonable period afterward, so we can answer questions about work we did for you. If you never became a client and you ask us to delete your record, we will.
Your Choices and Rights
- Stop texts: reply STOP to any message.
- Stop emails: click the unsubscribe link at the bottom of any email we send.
- See, correct, or delete your information: email [email protected] or call (262) 254-7331. We will respond within 30 days.
Security
Your information is stored in the systems listed above, which use encryption in transit and access controls. No system is perfect, and we will not claim otherwise. If we ever learn that your personal information was exposed in a breach, we will notify you as required by Wisconsin law.
Children
Our services are sold to businesses. Our website is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to This Policy
If we change this policy, we will update the date at the top of this page. Material changes will be posted here before they take effect.
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