Terms of Service

These terms govern the services North Star Digital LLC (“North Star Digital,” “we,” “us”) provides to you (“you,” “your,” the “client”). By hiring us, paying an invoice, or using anything we build for you, you agree to what is written here. We have kept it in plain language on purpose. If something is unclear, call us at (262) 254-7331 before you sign up, not after.

What We Do

We build and run marketing systems for local service businesses. Depending on the plan you choose, that can include a website, local search optimization, automated follow-up for leads, missed-call text back, review generation, a CRM, and an AI voice agent. The exact list of what you are getting, and the price, is agreed in writing before we start work. That written scope is part of these terms.

We do the work. You do not have to touch the technology. What we need from you is described under What We Need From You below.

Month to Month. No Contract.

Our plans are month to month. There is no annual commitment and no early termination fee. You may cancel at any time by telling us in writing (email or text is fine) before your next billing date. Cancellation takes effect at the end of the month you have already paid for — we do not pro-rate partial months.

Billing

• Fees are billed monthly, in advance, on the same day each month, starting the day service begins.
• Payments are processed by Stripe. We do not see or store your full card number.
• Your subscription renews automatically each month until you cancel.
• If a payment fails, we will tell you. If it is not resolved within 7 days, we may pause your service until it is.
• Prices can change, but never for you without at least 30 days' written notice. You can cancel instead of accepting a price increase.
• Some plans include usage-based costs such as phone calls and text messages. If your usage goes well beyond normal for your plan, we will talk to you about it before billing anything extra. We will not surprise you with a bill.

What We Need From You

For us to do our job, you need to:

• Give us the access we ask for — your Google Business Profile, your domain, your existing website, and similar accounts.
• Give us accurate information about your business, your services, your service area, and your licensing.
• Answer the leads we send you, and answer them quickly. Speed is most of what makes this work.
• Respond to us within a reasonable time when we need a decision, a photo, or an approval.

If we cannot reach you or cannot get access, work stalls and the guarantee above does not apply.

Your Website and Who Owns It

The website we build for you is built on and hosted through our platform as part of your monthly service. It is part of what you are renting, not something you have bought outright.

When your service ends, we close out your file. You then have two choices:

• Purchase the site. You can buy it outright for a one-time fee, quoted to you at that time, and we will hand it over so you can host it elsewhere.
• Let it go. If you do not purchase it, the site is taken offline and can no longer be used.

Either way, what was always yours stays yours: your domain name, your Google Business Profile, your logo and brand, your photos, your customer list, and your contact records. Tell us where to send your contact data and we will export it for you at no charge.

Honest Limits on What We Can Promise

We will tell you the truth about this rather than sell you something we cannot deliver:

• We do not control Google. Nobody does. We cannot promise a specific ranking position, and anyone who does is lying to you.
• We cannot promise a specific number of leads, a specific cost per lead, or a specific amount of revenue, beyond the first-month guarantee stated above.
• We depend on services we do not own — Google, HighLevel, Twilio, Stripe, your phone carrier. If one of them has an outage, we will work the problem, but we are not responsible for their downtime.

Acceptable Use

You agree not to use anything we build to send unsolicited calls, texts, or emails to people who have not agreed to hear from you. That includes purchased lists, scraped lists, and contact lists acquired from another business. This is not us being difficult — it is federal law, and violating it can cost $500 to $1,500 per message and get your phone number shut off by the carriers.

If you ask us to run outreach to a list like that, we will say no. If you do it yourself through our systems, we will end your service immediately and without a refund.

You also agree not to use our systems for anything illegal, and to hold any license your trade requires in Wisconsin.

Confidentiality

We will not share your business information, your pricing, or your customer data with anyone outside the service providers we use to run your systems. We may mention that you are a client and show general results, unless you tell us not to.

If We End the Relationship

We may end service, with 30 days' notice and a refund of any unused prepaid month, if the relationship is not working. We may end it immediately and without a refund if you violate the acceptable use section above, if you do not pay, or if you are abusive to us.

Limitation of Liability

To the extent Wisconsin law allows, our total liability to you for any claim arising out of these terms is limited to the amount you paid us in the three months before the claim. We are not liable for lost profits, lost business, or other indirect damages. This does not limit liability for anything the law says cannot be limited.

Changes to These Terms

If we change these terms, we will update the date at the top of this page, and we will tell existing clients directly before changes that affect them take effect. Continuing to use the service after that means you accept the change.

Governing Law

These terms are governed by the laws of the State of Wisconsin. Any dispute will be handled in the state or federal courts serving Waukesha County, Wisconsin. Before either of us files anything, we agree to pick up the phone and try to sort it out first.